Client Testimonials

”Becky B.“ has a 2002 Jeep Grand Cherokee – the shop she dealt with installed a used hood off a 2001 – even though they charged her for a brand new, 2002 hood. Becky and her Jeep were featured on an NBC News 6 “investigates” (with Stuart Watson). News 6 showed how Collision Consulting helps consumers.

Pre-Loss Fair Market Value: $20,070,
Damage Amount: $2,172
Diminished Value: $1,936

– Becky B.
”William S.“ was skeptical of the report he received from Collision Consulting – when he took it back to the shop they told him that the report was wrong and that his 2002 Pontiac Bonneville was safe to drive. He moved to Virginia and took his car to another shop, who in turn contacted the insurance company, and after the insurer reviewed the report and inspected the vehicle, they TOTALED it – after they already paid almost $14,000 for repairs.
William was also featured on the NBS News 6 Investigates report along with Becky B.

Pre-Loss Fair Market Value: $19,848
Repair Amount: $13,945
Result: TOTALED

– William S.
“Dennis & Jeannie D.” had a 2000 Volkswagen Jetta. They had been arguing with their insurance company since January, 2004 to either get the vehicle repaired properly or have the insurer total it.
45 minutes after receiving the report generated by Collision Consulting, the insurance company called wanting to inspect the vehicle. An hour later, the insurer called back to tell the client they were going to total it.
This consumer had fought for 5 MONTHS to get satisfaction, and within 2 HOURS of turning in the report from Collision Consulting the vehicle was declared a total loss (after it had already been repaired).
Pre-Loss Fair Market Value: $10,936
Repair Amount: $5,032
Result: TOTALED
Dennis & Jeannie D.

“Sam E.”, who owns a 2002 GMC Envoy, is a typical client who is satisfied with Collision Consulting’s services.
Pre-Loss Fair Market Value: $24,664
Damage Amount: $6,437
Diminished Value: $3,120

– Sam E.

“David F.” owns a 2001 BMW 330ci. He was skeptical of Collision Consulting’s services at first, questioning whether or not it was was worth his money. After supplying him with multiple references, he decided that we were his only reliable source of assistance.
It’s worth noting that not only did the insurer pay the full amount of the diminished value assessed by Collision Consulting they also paid him the inspection and mileage fees.
Pre-Loss Fair Market Value: $35,570
Damage Amount: $4,492
Diminished Value: $2,578

David F.

“Kim H.” was having a real rough time dealing with her insurance company – 3 weeks worth of arguing about her Mazda 626 without resolution. She called Collision Consulting, we wrote a report, and within 3 days her car was determined to be a total loss – halfway through the process of being repaired.
Pre-Loss Fair Market Value: $13,100
Repair Amount: $8,071
Result: TOTALED

– Kim H..

“Ashleigh H.” was seeking to collect for the diminished value on her 2001 Toyota 4Runner … of course, Collision Consulting helped her get what she deserved.
Pre-Loss Fair Market Value: $25,255
Damage Amount: $5,264
Diminished Value: $3,370

Ashleigh H

“Robert K.” lives in the Atlanta, Georgia area. He had a hard time finding someone reputable to help him with his diminished value claim on his 2000 Dodge Durango SLT. He did find some sources,but he felt that they all had a bias toward the insurance company. After contacting Collision Consulting, he was one of the most satisfied clients we’ve ever had.
Pre-Loss Fair Market Value: $20,000
Damage Amount: $12,222
Diminished Value: $7,793

– Robert K.

“Munir L.” owns a 2001 QX4 that was involved in an accident that caused his vehicle to lose value. The insurance company basically insulted him with their initial offer, and it was then that he sought the help of Collision Consulting to assist him with his diminished value claim.
Pre-Loss Fair Market Value: $27,657
Damage Amount: $12,769
Diminished Value: $6,388

– Munir L.

“Nancy O.” is a young college student. She has a 2003 Toyota Highlander that was improperly repaired. She initially contacted Collision Consulting to get a diminished value report. Once she was shown the defects and deficiencies of the repairs done to her vehicle, she went back several times – until everything was was repaired properly. After the repairs had been completed properly, she was able to collect the full amount of the DV assessed, plus the fee Collision Consulting charged.
Pre-Loss Fair Market Value: $22,536
Damage Amount: $5,295
Diminished Value: $3,357

– Nancy O.
“Patsy P.” was thinking about buying a used Ford Windstar minivan. During the roadtest she and her husband were hit in the rear end. Patsy found Collision Consulting on an automotive website, and based on the information she received about DV from us, she decided not to buy it.
– Patsy P.
“Jeff S.” has a 2000 Chevrolet Malibu LS that was damaged while it was at the dealership getting serviced. Based on the report from Collision Consulting, Jeff was able to collect 100% of the diminished value we assessed.
Pre-Loss Fair Market Value: $13,797
Damage Amount: $6,508
Diminished Value: $3,386
– “Jeff S.
“Mitchell W.” had a 2002 Subaru Imprezza WRX that got struck by another vehicle when it was only about 72 hours old. We assessed the diminished value to be $7,400. After several months of fighting with the insurance company, he settled for $5,000 rather than going to court – and he had already sold the vehicle.
Pre-Loss Fair Market Value: $24,198
Damage Amount: $12,579
Diminished Value Assessed: $7,420
– Mitchell W.
“Richard W.” took full advantage of the support offered by Collision Consulting while pursuing a diminished value claim for his 2003 BMW 325ci. At first, he was doubtful that the insurance company would pay anything, but it turned out that they paid the entire amount assessed by Collision Consulting.
Pre-Loss Fair Market Value: $36,562
Damage Amount: $5,359
Diminished Value: $3,316
– Richard W.
Totaled Vehicle Documents

All of these vehicles were declared a total loss AFTER they were repaired.

“Gary P.” had a 2002 Nissan Maxima GLE. One of the things that made this claim so interesting was that the repair shop actually gave Gary a “Guarantee” for the $9,381 worth of work performed. The shop owner couldn’t understand how it could cost over $14,000 to re-repair the vehicle when the initial claim was less than $10,000. Based on Collision Consulting’s report, the insurance company totaled the vehicle – and Gary insisted that the shop owner reimburse him for the inspection fee he paid Collision Consulting.
Pre-Loss Fair Market Value: $22,255
Repair Amount: $9,381
Result: TOTALED

“William S.” currently holds the “record” for having the greatest amount of repairs (in dollars) and still getting his car totaled. He had a 2002 Pontiac Bonneville that was repaired to the tune of $13,600. Unfortunately, his car was still bowed like a banana and Collision Consulting informed him that it was unsafe to drive. After reviewing the post-repair inspection report, the insurance company totaled it.
This means that not only did the insurance pay the $13,600 for repairs, they also paid William almost $20,000 when they totaled it – over $33,000 paid out on a car that wasn’t quite worth $20,000 !
Pre-Loss Fair Market Value: $19,848
Repair Amount: $13,945
Result: TOTALED

“Barb & Pete J.” had a 1999 Chrysler 300M that was repaired at a dealership. The repairs were so poor that the car was UNSAFE to operate. Based on Collision Consulting’s report, the insurance company totaled the vehicle.
Pre-Loss Fair Market Value: $10,625
Repair Amount: $7,472
Result: TOTALED

“Dana L.” was vacationing in Florida with her husband when their 1998 Chevrolet Monte Carlo was struck by a pickup truck. It wasn’t drivable, so they had it repaired at a dealership recommended by the insurance company. After returning home, they contacted Collision Consulting. We inspected the car, and based on our findings and report, the insurance company totaled the vehicle.
Pre-Loss Fair Market Value: $8,042
Repair Amount: $7,109
Result: TOTALED

“Cindy D.” had a 2003 Ford Mustang with less than 11,000 miles on it. The repair shop did $11,439 worth of repairs – the problem was, the repairs were so bad that the car wouldn’t drive straight, so she contacted Collision Consulting to have us conduct an inspection and a give her a report. She had been arguing with the repair shop and the insurance company for nearly 2 months. Within a couple of days of submitting the report, the insurance company totaled her car.
Pre-Loss Fair Market Value: $16,395
Repair Amount: $11,727
Result: TOTALED

“Diarmuid B.” owned a 2002 BMW 530i that got hit in the rear causing $5,666 worth of damage. This was relatively minor damage – a rear body panel, trunk floor and rear quarter panel had to be replaced. The problem was that the repair shop – a major dealership – glued the panels on the car. When confronted about this improper repair, the dealership traded Mr. B. out of his 2002 with over 30,000 miles, and into a 2004 with less than 20 miles for $3,500.
It’s worth noting that there is more than $10,000 difference in value between these two automobiles.
Pre-Loss Fair Market Value: $38,066
Repair Amount: $5,666
Result: Traded into a 2004 model

“Dennis & Jeannie D.” had a 2000 Volkswagen Jetta. They had been arguing with their insurance company since January, 2004 to either get the vehicle repaired properly or have the insurer total it.
45 minutes after receiving the report generated by Collision Consulting, the insurance company called wanted to inspect the vehicle. An hour later, the insurer called back to tell the client they were going to total it.
This consumer had fought for 5 MONTHS to get satisfaction, and within 2 HOURS or submitting the report from Collision Consulting the vehicle was declared a total loss (after it had already been repaired).
Pre-Loss Fair Market Value: $10,936
Repair Amount: $5,032
Result: TOTALED

“Kim H.” was having a real rough time dealing with her insurance company – 3 weeks worth of arguing about her Mazda 626 and no resolution. She called Collision Consulting, we wrote a report, and within 3 days her car was determined to be a total loss – while in the process of being repaired.
Pre-Loss Fair Market Value: $13,100
Repair Amount: $8,071
Result: TOTALED

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